Cancellation, Refunds, & Returns
Because of the speed orders are processed, we do not allow cancellations of orders once they have been printed.
Orders may be cancelled prior to being printed, through the 'Cancel' link available under the order details page accessed by clicking the order number in your Royal Negus Order History page. Orders cannot be cancelled if this link does not appear.
We make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard.
We will offer a credit to your account, or a replacement item free of charge, if one or more of the following occurs:
- Incorrect Size or Style: If the garment printed on does not match that of our order page
- Printing Error: If the finished product is misaligned by more than one-inch (1.0") off center from the provided measurements
- Incorrect Printing: The finished product artwork differs from the artwork supplied to us
- Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged
Returns Without Cause
Due to the customized nature of our products, items cannot be returned that were correctly printed and delivered to the customer.
Submitting A Claim
Claims may be submitted through our email address. Please provide your order number and images of the received garment, if applicable.